Policy

R-Code Technologies Company Policy

Table of Contents

1. 1. Introduction
   1. Purpose of the Policy
   2. Company Overview
2. 2. Client Policy
   1. - Client Relationship Standards
   2. - Client Communication
   3. - Client Confidentiality
   4. - Project Delivery and Quality Assurance
   5. - Client Feedback and Complaint Resolution
   6. - Client Data Security
   7. - Ethical Standards in Client Dealings
   8. - Client Payment Policy
      1. Payment Platform
      2. Payment Terms for Services
      3. Payment Terms for Student Class Registration
      4. Refunds & Adjustments
      5. Outstanding Payments
      6. Payment Confirmation
3. 3. Employment Policy
   1. Equal Opportunity Employment
   2. Recruitment and Hiring
   3. Probation Period
   4. Employee Classification
4. 4. Code of Conduct
   1. Professional Behavior
   2. Workplace Ethics
   3. Anti-Harassment Policy
   4. Conflict of Interest
5. 5. Workplace Policies
   1. Working Hours and Attendance
   2. Remote Work / Flexible Work Policy
   3. Dress Code
   4. Health, Safety, and Security
6. 6. Compensation and Benefits
   1. Salary Structure
   2. Bonuses and Incentives
   3. Leave Policy (Annual, Sick, Maternity/Paternity)
   4. Employee Benefits
7. 7. Technology and Security Policy
   1. Use of Company Equipment
   2. Data Security and Confidentiality
   3. Software and Intellectual Property
8. 8. Departmental Responsibilities
   1. Design Department
   2. Development Department
   3. Marketing Department
   4. Customer Service Department
9. 9. Performance Management
   1. Performance Evaluation
   2. Promotions and Career Growth
   3. Training and Development
10. 10. Disciplinary Action Policy
    1. Grounds for Disciplinary Action
    2. Disciplinary Procedures
    3. Appeals Process
11. 11. Termination Policy
    1. Voluntary Resignation
    2. Involuntary Termination
    3. Exit Interview and Clearance
12. 13. Employee Grievance Policy
    1. Reporting Complaints
    2. Investigation Procedures
    3. Resolution and Follow-Up
13. 14. Amendments and Review
    1. Policy Review
    2. Updates and Communication

1. Introduction

Purpose of the Policy:

This policy provides guidelines and standards for all employees of R-Code Technologies, ensuring a safe, productive, and professional work environment. It defines the company’s expectations regarding conduct, responsibilities, and operational procedures.

Company Overview:

R-Code Technologies is a technology solutions company dedicated to building innovative web, mobile, and AI-driven applications. Our mission is to ensure business growth, solve real-life problems, bring ideas to life, and train new tech talent. Our vision is to be a leading technology partner across design, development, marketing, and customer service.

2. Client Policy

Client Relationship Standards

R-Code Technologies is committed to maintaining strong, transparent, and mutually beneficial relationships with all clients. Every team member must uphold professionalism, responsiveness, and integrity during every interaction.

Client Communication

All communication with clients must be clear, respectful, and timely.

Only authorized personnel may discuss project details, pricing, or confidential information.

Employees must not make commitments or promises that are not officially approved by management.

Client Confidentiality

All client information—project details, business data, personal information, and intellectual property—must remain confidential at all times.

Sharing client data with unauthorized individuals or third parties is strictly prohibited.

Any suspected data breach must be reported to management immediately.

Project Delivery and Quality Assurance

All deliverables must meet agreed-upon specifications, timelines, and quality standards.

Internal reviews and quality checks must be completed before handing deliverables to clients.

Any delays must be communicated early, along with a revised and realistic timeline.

Client Feedback and Complaint Resolution

Clients are encouraged to give feedback on ongoing or completed projects.

The Customer Service Department must acknowledge and document complaints before transferring them to the relevant department.

All complaints must be investigated promptly, and corrective actions must be implemented where necessary.

Client Data Security

All digital products and systems must follow industry-standard security protocols.

Secure channels must be used when sending, receiving, or storing client files.

Storing confidential client information on personal devices is strictly prohibited.

Ethical Standards in Client Dealings

Employees must not engage in bribery, favoritism, or any unethical practices.

Transparency is mandatory in all pricing, contract negotiations, and project communications.

Any conflict of interest must be disclosed to management immediately.

Client Payment Policy

Payment Platform

All payments for services, products, and training must be made directly through the official R-Code Technologies website or other authorized company channels.

Payment Terms for Services

Clients are required to make a minimum 50% upfront payment before the commencement of any project or service.

The remaining 50% must be completed upon delivery or as stated in the project contract.

Payment Terms for Student Class Registration

Students registering for training programs must make at least 75% upfront payment before gaining access to classes, materials, or mentorship.

Refunds & Adjustments

Refund requests must align with the company’s refund policy and are subject to administrative review.

Refunds are not guaranteed after work has begun, especially in cases where resources have already been deployed.

Outstanding Payments

Failure to complete payment may result in delayed delivery, service suspension, or additional late fees as stated in the service agreement.

Payment Confirmation

Clients will receive automatic or manual payment confirmation receipts through email or their registered dashboard.

3. Employment Policy

Equal Opportunity Employment:

R-Code Technologies is committed to equal opportunity for all employees and applicants. Employment decisions are based on merit, qualifications, and business needs, without regard to race, gender, religion, disability, or other protected characteristics.

Recruitment and Hiring:

All recruitment processes must follow fair and transparent practices. Candidates are evaluated based on skills, experience, and cultural fit.

Probation Period:

All new hires undergo a 3-month probation period to assess performance and fit within the company. Extension of probation may occur if necessary.

Employee Classification:

Employees are classified as Full-Time, Part-Time, Contractual, or Intern, depending on role and responsibilities.

4. Code of Conduct

Professional Behavior:

Employees are expected to maintain professionalism, honesty, and integrity in all interactions.

Workplace Ethics:

All employees must act ethically, respecting company policies, colleagues, and clients.

Anti-Harassment Policy:

Harassment, discrimination, or bullying in any form will not be tolerated. Complaints will be investigated and addressed immediately.

Conflict of Interest:

Employees must avoid situations where personal interests conflict with company interests. Any potential conflicts must be disclosed to management.

5. Workplace Policies

Working Hours and Attendance:

Standard working hours are from 9:00 AM to 6:00 PM, Monday to Friday. Punctuality and regular attendance are mandatory.

Remote Work / Flexible Work Policy:

Remote or flexible work may be granted based on role, department, and management approval. Employees are expected to remain productive and reachable during work hours.

Dress Code:

Employees should maintain a professional appearance suitable for business meetings, client interactions, and virtual presence.

Health, Safety, and Security:

Employees are responsible for maintaining a safe and secure workplace. Emergency procedures and safety protocols must be followed at all times.

6. Compensation and Benefits

Salary Structure:

Salaries are competitive and based on role, experience, and performance.

Bonuses and Incentives:

Performance-based bonuses may be awarded periodically to recognize outstanding contributions.

Leave Policy:

• ·Annual Leave: 21 working days per year
• ·Sick Leave: 10 days per year
• ·Maternity/Paternity Leave: As per local labor laws

Employee Benefits:

R-Code Technologies provides benefits such as health support, professional development opportunities, and access to company resources.

7. Technology and Security Policy

Use of Company Equipment:

Company equipment, including laptops, software, and tools, must be used responsibly and for official work only.

Data Security and Confidentiality:

All employees must protect sensitive data and respect client confidentiality. Sharing company or client data without authorization is strictly prohibited.

Software and Intellectual Property:

All intellectual property created during employment belongs to R-Code Technologies unless otherwise agreed.

8. Departmental Responsibilities

Design Department

Responsible for graphics, UI/UX design, and visual content.

Development Department

Handles front-end, back-end, mobile app development, and machine learning solutions.

Marketing Department

Manages promotion, social media, and client outreach strategies.

Customer Service Department

Provides client support, ensures satisfaction, and addresses queries efficiently.

9. Performance Management

Performance Evaluation

Employees are evaluated quarterly based on objectives, quality of work, teamwork, and initiative.

Promotions and Career Growth

Promotion decisions are merit-based, reflecting performance, skills, and company needs.

Training and Development

R-Code Technologies provides continuous learning opportunities, mentorship, and professional development programs.

10. Disciplinary Action Policy

Grounds for Disciplinary Action

Includes but is not limited to misconduct, negligence, violation of company policies, or unethical behavior.

Disciplinary Procedures

Violations will be reviewed, and actions may include warnings, suspension, or termination, depending on severity.

Appeals Process

Employees have the right to appeal disciplinary decisions through management review.

11. Termination Policy

Voluntary Resignation

Employees must submit a written notice of at least 30 days before leaving the company.

Involuntary Termination

Termination may occur due to performance issues, misconduct, or redundancy.

Exit Interview and Clearance

All departing employees must complete an exit interview and return company property.

12. Employee Grievance Policy

Reporting Complaints

Employees can report grievances to their department head, HR, or management.

Investigation Procedures

All complaints will be investigated confidentially, fairly, and promptly.

Resolution and Follow-Up

Management will communicate outcomes and ensure appropriate actions are taken.

13. Amendments and Review

Policy Review

This policy will be reviewed annually to ensure relevance and compliance with labor laws and industry standards.

Updates and Communication

Any updates or amendments will be communicated to employees through official channels such as email, internal meetings, or the company portal.

Legal Notice

The above company policy, which is subject to future amendments and other legal employment provisions not stated herein, operates under the framework of the National Employment Policy of the Federal Republic of Nigeria. In the event of future legal interpretations or employment-related disputes, references should be made to the National Employment Policy as the governing standard.